Refund policy

Product Returns Policy

1. Your 14-Day Risk-Free Trial We are so confident that our sleep system will relieve your pressure points and help you sleep that we offer a 14-Day Risk-Free Trial.

  • The Trial Period: Your 14 days begin on the exact date your RestingRoo is delivered to your door.

  • Truly Risk-Free: If the RestingRoo doesn’t completely transform your sleep within those 14 nights, you can return it for a full refund. We will even cover the cost of return shipping. No hidden fees, no exceptions.

2. Damaged or Defective Items Your RestingRoo should arrive in pristine condition. If your sleep system is damaged in transit or has a manufacturing defect, please let us know within 14 days of delivery. We will gladly issue a Return Authorization and send you a brand-new replacement system at zero cost to you.

3. The Return & Exchange Process (Physical Return Required) Whether you are returning your RestingRoo under our 14-Day Trial or exchanging a damaged/defective unit, the physical product must be sent back to us. We have implemented a clear process to streamline this for you:

  • Initiate Contact: Email our team at store@restingroo.com within 14 days of your delivery date with your order number. Let us know if you are utilizing your risk-free trial or reporting a defect.

  • Provide Photos (For Defects Only): If the product is damaged or defective, please include clear photographic or video evidence of the damage, as well as pictures of the packaging.

  • Get Authorized: Our team will review your request and issue a Return Authorization (RA) number along with a pre-paid shipping label. Do not send the product back without an RA number. Unsolicited returns will not be accepted or refunded.

  • Package Carefully: Pack the product securely in sufficient packaging to prevent any further damage during transit. Affix the provided pre-paid shipping label.

  • Ship It Back: Drop the package off at the designated shipping carrier location within 3 business days of receiving your RA and shipping label.

4. Inspection and Resolution Because trial returns and defective exchanges are handled differently, here is what you can expect once you drop off your package:

  • For Defective Exchanges: We know you need your sleep system as soon as possible. In most cases, once the shipping carrier scans your return package and confirms it is in transit back to us, we will process and ship your brand-new replacement system. However, please note that depending on the nature of the claim, RestingRoo reserves the right to require an in-person physical inspection of the defective unit at our facility before a replacement is shipped.

  • For Trial Returns (Refunds): Upon receipt at our facility, your returned product will undergo a quick inspection. Once we verify the product has been returned (and has not been damaged due to customer misuse, neglect, or accidents), we will immediately issue a full refund to your original payment method.

5. Non-Eligible Returns To protect our inventory and ensure fairness, we cannot accept returns or exchanges for:

  • Requests made outside the specified 14-day delivery window.

  • Products returned without prior authorization (RA number) from our customer service team.

  • Products damaged due to customer misuse, neglect, accidents, or unauthorized repair attempts.

6. Policy Updates RestingRoo reserves the right to modify this returns policy at any time without prior notice. The policy published on our website at the time of your purchase will apply to your order. Thank you for your understanding and cooperation. If you have any questions, please contact us at store@restingroo.com.